Frequently Asked Questions
How can I get in touch with you?
The quickest way to book in for a free class or find out more about what we offer is by filling our our online forms for Community Class Bookings, Mobile Class and Birthday Bookings, Childcare Centre Programs and Professional Development and Consultancy enquiries.
You can also email us directly at firstname.lastname@example.org or call us on 1300 857 517.
Is it ok if my child moves around during class?
We love that the babies and toddlers in our classes are sometimes so excited that they can’t keep still, and the classes are designed to encourage movement and mobility.
The safety of all children in the class is of utmost importance, and we ask caregivers to actively supervise their children to ensure they are not in harm’s way, and that they are not causing harm to others in the class.
We are very happy for your little one to move around during class, and simply ask that you ensure that they are:
- using ‘gentle hands’
- allowing others to participate in the class without disruption
What if my child becomes upset or noisy during class?
Babies and toddlers cannot be expected to be quiet and happy 100% of the time! If your child becomes upset, we ask that you take them to one of our several quiet spaces outside of our classrooms to give them some time, space and privacy while you help them to calm down. Whilst we are very happy for children to be chatting away and singing along during classes, it is important to ensure that other children’s participation in classes is not disrupted by yelling, shouting or screaming.
Can I take photographs/video of my child in class?
There are so many beautiful moments in our music classes. Smiles, giggles, dancing, and sometimes even first steps and first words. We understand that it is important to document these special times and we welcome you to take photographs and videos of your children in our music classes. If you feel like sharing these on our Facebook page, or by tagging us on Instagram, we invite you to do so as well, but we will never take or share images or video of your child without your express permission.
We do ask, however, that when photographing/videoing that you do so at close range in order to ensure that only your child is in the picture. We do not allow the photography/videoing of any children other than your own in our classes. Please ensure that all other visitors to our classes (such as aunties, uncles, grandparents and friends) are aware of this policy.
Am I able to feed my child during classes?
Breastfeeding and bottle feeding are welcome during all of our classes. You are welcome to breastfeed or bottle feed your child whilst sitting on the floor and continuing to participate in class, or if it is more comfortable for you we also have chairs in our classrooms. Children are also welcome to drink water at any time during classes.
Due to allergy concerns and venue restrictions we ask that no food is consumed within our classrooms. Our venues all have outdoor areas which are perfect for having a snack before or after classes, or if you child needs something to eat during a class we ask that you step outside with them while they eat.
What if my child is unwell or we are unable to make it to class?
If your child is unwell, please keep them home to ensure that other children in the class do not become ill. In the case of missed classes, you can attend a make-up class on an alternate day (Corinda classes are held on Mondays and Saturdays and Enoggera classes on Thursdays). Alternatively, you can have a credit toward classes for the following term. Please note that in order to be eligible for credits/make-up classes, we ask that wherever possible you notify us of your absence (via email) prior to the missed class.